Shipping policy

At Come Over Gaming S.L.U., we aim to provide reliable and timely shipping for all our customers. Please review our shipping policy carefully to understand our shipping procedures, estimated delivery times, and responsibilities.

Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days (Monday-Friday) after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with details of your purchase. If you do not receive this confirmation, please check your spam folder or contact us directly.

Shipping Rates and Options

  • Shipping Rates: Shipping costs vary based on destination, weight, and dimensions of the items ordered. The shipping cost will be calculated at checkout.
  • Shipping Methods: We partner with reputable carriers to offer safe and timely delivery, including standard and expedited options. Shipping carrier and delivery options will be provided at checkout based on your location.
  • Free Shipping: Occasionally, we may offer free shipping promotions within certain regions or on orders over a specified amount. Please refer to current promotions on our website.

Delivery Times

  • Custom Delays: Delivery times are estimated and may be subject to delays due to customs clearance or unforeseen circumstances beyond our control.

International Shipping

  • Customs Duties and Taxes: Customers outside the European Union may be subject to customs duties, import taxes, or fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping fee. We recommend contacting your local customs office for information on applicable fees. Come Over Gaming S.L.U. is not responsible for any customs delays, import duties, or additional charges applied by destination authorities.

Tracking Information

  • Order Tracking: Once your order is shipped, you will receive an email with tracking details to monitor your shipment’s progress.
  • Tracking Delays: Some carriers may take up to 48 hours to update tracking information. If you experience any delays in tracking updates, please allow additional time before contacting us.

Shipping Limitations

Certain items may have restrictions on shipping due to size, weight, or regulations in certain countries. We reserve the right to cancel or modify orders based on shipping limitations or restrictions.

Damaged or Lost Shipments

  • Damaged Items: If your item arrives damaged, please contact us within 48 hours of receiving the package. Provide photos of the damaged item and packaging, and we will assist you with a replacement or refund.
  • Lost Shipments: If a package is lost during transit, please notify us, and we will work with the carrier to resolve the issue. A refund or replacement may be provided if the carrier confirms the loss.

Returns and Exchanges

Please refer to our Return Policy for details on returning or exchanging items. Shipping costs for returns are the responsibility of the customer, unless the item was received damaged or incorrect.

Contact Us

For questions regarding your order or shipping information, feel free to reach out to our support team:

Thank you for choosing Come Over Gaming S.L.U. We are committed to delivering high-quality products and ensuring a smooth shipping experience.